Virgin’s Head of Customer Experience on creating winning experiences: Brand Learning Podcast
In this podcast Hayley Spurling and Rich Bryson meet Virgin’s Head of Customer Experience, Clare Willetts to discuss
- What it takes in practice to create a winning customer experience
- What customer experience means at Virgin
- How customer experience cuts across departments
- How Virgin empower their people to deliver outstanding experiences
Discover more about our research into what it takes to deliver winning customer experiences
To access this podcast on iTunes please click here.
Clare also shares her thoughts on delivering great customer experiences in our video interview.