Virgin’s Head of Customer Experience on creating winning experiences: Brand Learning Podcast

In this podcast Hayley Spurling and Rich Bryson meet Virgin’s Head of Customer Experience, Clare Willetts to discuss

- What it takes in practice to create a winning customer experience

- What customer experience means at Virgin

- How customer experience cuts across departments

- How Virgin empower their people to deliver outstanding experiences

Discover more about our research into what it takes to deliver winning customer experiences 

To access this podcast on iTunes please click here

Clare also shares her thoughts on delivering great customer experiences in our video interview

BRAND LEARNING: Inspiring people. Lifting capabilities. Growing organisations.