FILM: New white paper: organising around the customer experience
As the customer champion, Marketing is well placed to drive the organisation behind this shared purpose of creating motivating experiences. In this video, Rich Bryson, Group Client Director at Brand Learning, introduces our latest thinking on organising around the customer experience.
To download the white paper, click here.
For more information about how Brand Learning can help you lift your organisational design capabilities, please get in touch. You may also like our report on delivering joined-up customer experiences and these films, perspectives and resources on Organisation Design.