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• Measuring Impact

Measuring impact

We love to hear about the impact of programmes as our client testimonials attest.

We measure impact at three levels:

1. Impact on Business Goals
Sustained improvement in profitable growth, retention and recruitment, customer attitudes and behaviours

2. Impact on Team Performance
Improvement in the commercial effectiveness and efficiency of people, teams and organisations

3. Impact on Drivers of Capability
The effective delivery of capability building initiatives spanning organisation, processes, people, culture and skills development

Sometimes results are easy to measure:

We can see how many innovation concepts are produced and we can track how much better they score in BASES tests than before we lifted innovation capability

We can track effectiveness and efficiency of recruitment having put in place insightful recruitment plans and employee value propositions
 

We can measure rising employee engagement scores and track specific measures like clarity about my role, feel invested in, motivating development paths

Sometimes measurement is more challenging, as capability is not the only factor in determining brand growth
 

As a result, we work in partnership with clients to develop the best approach to measuring the impact of capability programmes, using dashboards where appropriate to visualise the results for stakeholders